Versand
Shipping Policy
At Urban Sport Zone, we are committed to delivering your order with efficiency, care, and precision.
Order Processing
All orders are prepared within 24 hours following payment confirmation.
Orders are not processed or dispatched on weekends or public holidays.
Shipping & Delivery
Delivery timelines vary depending on the destination:
- Europe: 5–10 business days
Delivery timelines are calculated from the moment your order is dispatched.
All delivery estimates are indicative and may vary due to courier operations, customs procedures, seasonal demand, or unforeseen logistical circumstances.
Tracking
Tracking details are issued within 3–7 business days as your order is carefully prepared for dispatch.
Once your order has been dispatched, you will receive a confirmation email with your tracking details, allowing you to monitor your shipment in real time.
If you have not received your tracking information within this timeframe, please contact us at:
support@urbansportzone.com
Shipping Fees
We offer complimentary shipping on all orders, with no minimum purchase required.
No additional shipping fees are applied at checkout, except in exceptional circumstances.
Customs & Duties
For deliveries outside the European Union, orders may be subject to customs duties or import taxes imposed by the destination country.
These charges remain the responsibility of the customer.
Urban Sport Zone is not responsible for delays caused by customs authorities.
Shipping Accuracy
Customers are responsible for providing accurate shipping details at checkout.
Urban Sport Zone cannot be held responsible for deliveries made to incorrectly provided addresses.
Delays or Lost Shipments
If your order is delayed or appears lost in transit, please contact us at:
support@urbansportzone.com
Our team will assist you with priority.
Contact
Urban Sport Zone
Rua da Conceição 3
4490-507 Póvoa de Varzim
Portugal
Email: support@urbansportzone.com